Privacy Policy GDPR

JONDO UK Ltd (“We”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act) and General Data Protection Regulation (the “GDPR”) the data controller is JONDO UK Ltd of 9 Springlakes Estate, Deadbrook Lane, Aldershot, Hants, GU12 4UH.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.jondo-uk.com, www.jondo.co.uk and www.jondopartners.com. This includes information provided at the time of registering to use our site(s), subscribing to our service(s), posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfillment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Email marketing (if applicable): With your permission, we may send you emails about our products, services and other updates. A Double Opt-In process will be used in accordance with GDPR compliance.
IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used for such activities as remembering your user name and password, if you use such a feature on this site. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Chrome, Firefox, or Internet Explorer). There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the website you visit and you may lose access to some of its features.

DEFINITIONS

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

THE PURPOSE(S) OF PROCESSING YOUR PERSONAL DATA

We use your personal data for the following purposes:

 

To process your customer’s orders and deliver it to the given address submitted in the order data:

 

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract.
    • Fulfilment of online and web-to-print orders
WHAT IS OUR BASIS FOR PROCESSING YOUR PERSONAL DATA?

a)    Personal data (article 6 of GDPR)

 

Our lawful basis for processing your general personal data:

Article 61b: processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

 

Taking into account the state of technical development and the nature of Processing, JONDO (and appointed third party software company) shall implement and maintain the following technical and organisational measures to protect the Protected Data against accidental, unauthorised or unlawful destruction, loss, alteration, disclosure or access, including:

 

  • Encryption
  • Employee training
  • Physical security
  • Suppressions/deletion/erasure policies and processes
  • Password protection
  • Restricted access privileges
  • Anti-virus software
  • Monitoring and control systems
  • Penetration testing
  • Documented policies and processes
DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If JONDO UK Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [or terms and conditions of supply] and other agreements; or to protect the rights, property, or safety of JONDO UK Ltd. our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
YOUR RIGHTS AND YOUR PERSONAL DATA

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
HOW LONG DO WE KEEP PERSONAL DATA?

Personal Data is kept securely (encrypted) for 12 months. Artwork / images are kept securely (encrypted) for 3 months. After which, data and artwork / images will be erased.

 

Should a brand receive a request to erase Personal Data prior to the 12-month period, the brand (or order submitter) must make a HTTP POST via the API, which will trigger the erasure of Personal Data attached to that order (provided the order has been Shipped or Cancelled). For information regarding the HTTP address, please contact the JONDO UK Integration Team.

SHARING YOUR PERSONAL DATA

Personal data will be treated as strictly confidential, stored securely (encrypted) and will be shared only with our designated courier services.

TRANSFER OF DATA ABROAD

We do not transfer personal data outside of the EEA.

AUTOMATED DECISION MAKING

We do not use any form of automated decision making in our business.

FURTHER PROCESSING

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check this site frequently to see any updates or changes to our Privacy and GDPR policy.

CONTACT AND COMPLAINTS

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@jondo.co.uk or in writing to JONDO UK Ltd, 9 Springlakes Estate, Deadbrook Lane, Aldershot, Hants, GU12 4UH.

 

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer, David Bowdery at davidb@jondo.co.uk

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.